Store Policies
Last updated: October 12, 2026
Return & Refund Policy
We want you to be happy with your purchase. If something doesn't work out, here's how returns work at PTO Ski & Snowboard.
Product Price Refund — 15 Days
- Eligible items may be returned for a refund of the product price: 15 days, plus a 7-day shipping allowance, counted from the day the shipping label for the last parcel on your order is created — for most orders that is the day it goes out, and for anything we label ahead of despatch it is a little earlier. So the deadline is 22 days from the shipping label; the allowance is part of that arithmetic, not a shipping-time estimate.
- Store-pickup orders: 15 days for a refund and 30 days for store credit, counted from the day you pick up the order, with no shipping allowance.
- In-store purchases: 15 days for a refund and 30 days for store credit, counted from the date of purchase, with no shipping allowance.
- Store-pickup orders placed, and in-store purchases made, before October 13, 2026 (Pacific time) keep 22 days for a refund and 37 days for store credit.
- Orders placed before September 22, 2026 (Pacific time) follow the policy they were sold under: both windows are measured from the order date rather than from the shipping label.
- Items must be in original, unused condition with all tags attached and original packaging when applicable.
- Refunds will be issued to the original payment method within 5–7 business days of receiving your return.
- Original shipping costs and return shipping costs are non-refundable, unless the return is due to an error on our part (wrong item shipped, defective product, etc.).
Store Credit — 30 Days
- After the refund window, items may be returned for store credit: 30 days plus the same 7-day shipping allowance, so 37 days from the last parcel's shipping label — or, for store-pickup orders and in-store purchases, 30 days from the day you pick up the order or the date of purchase (37 for those placed or made before October 13, 2026 (Pacific time), as above).
- Items must be in original, unused condition with all tags attached and original packaging when applicable.
- Store credit does not expire. It can be used on anything the shop sells — gear in store or online, lessons, and rentals — though not on a rental deposit or a damage fee.
- Customer is responsible for return shipping costs.
Ski & Snowboard Equipment Exclusions
Due to the nature of winter sports equipment, the following items have specific return restrictions:
- Skis & Snowboards: Items that have been mounted, drilled, tuned, waxed, used, damaged, or altered in any way are not eligible for return unless defective.
- Bindings: Bindings that have been mounted or installed are not eligible for return unless defective.
- Boots: Boots that show signs of use, wear, heat molding, or modification are not eligible for return. Eligible boot returns are subject to a 5% restocking fee, deducted from the refund or store credit.
- Helmets & Safety Equipment: Must be unused, undamaged, and in original packaging to be eligible for return.
- Non-Returnable Items: Gift cards, services (tuning, mounting, waxing), rentals, lessons, camps, and special orders are final sale unless otherwise stated at the time of purchase. Gift cards never expire and carry no fees; they are not redeemable for cash except where the law requires it (a remaining balance under $5 after use). See Gift Cards.
Clearance & Final Sale Items
- Items discounted 30% or more are considered clearance and are final sale.
- Clearance items are not eligible for returns, refunds, or exchanges, except in these cases:
- Manufacturer Defects — If the product arrives with a defect from the manufacturer, we will replace or refund at our discretion.
- Shipping Errors — If we shipped you the wrong product, size, or color, we will correct the error at no cost to you.
- Damage in Transit — If the item was damaged during shipping (not caused by use), we will process a replacement.
- Final sale status may be indicated on the product page, in your cart, during checkout, or on your receipt.
- Orders placed on or before September 1, 2026 are handled under the return policy in effect on the order date.
How to Start a Return
- Signed in to an account with a verified email, you can start one yourself: once your order has shipped or been picked up, the order card in your order history carries a Return items button.
- Ordered as a guest? Use the Request a return link in the email we send when your order ships, or contact us.
Contact us at CS@ptoski.com or call 971-263-2916 with your order number. Once your return is approved, we'll email you the return shipping address and instructions.
Price Match
If you find the same item (same model, color and size) in stock at a lower price from an authorized US retailer, we will match it — the difference comes back to you as store credit.
- Price match requests are accepted for 15 days, plus a 7-day shipping allowance, counted from your order date — 22 days in all.
- Signed in, you can ask for one yourself: the order card in your order history carries a Price match button.
- Ordered as a guest? Use the price match link in your order confirmation email, or contact us.
Contact us at CS@ptoski.com or call 971-263-2916.
Shipping Policy
Domestic Shipping
- Free Standard Shipping on all orders of $100 or more to the contiguous US (lower 48 and DC). Alaska, Hawaii, US territories and APO/FPO addresses pay the carrier rate.
- Standard Shipping: calculated at checkout based on package weight and destination. Transit time depends on the shipping method you choose. The methods available for your address, with any estimate the carrier gives, are shown at checkout.
- Expedited and express options may be available at checkout depending on your location and order contents.
Oversized & Heavy Items
Skis, snowboards, boots, large bags, and other oversized or heavy items may require additional handling. All contiguous-US orders of $100 or more still qualify for free standard shipping. Any additional charges for expedited or special handling will be shown at checkout before payment.
Processing Time
Orders are normally processed within 1–2 business days (Monday–Friday, excluding holidays). Processing time is separate from carrier transit time. You'll receive a tracking number via email once your order ships.
Store Pickup
Free in-store pickup is available at our Beaverton location. We'll email you when your order is ready to collect.
PTO Ski & Snowboard — 5639 SW Arctic Dr, Beaverton, OR 97005
International Shipping
We ship worldwide via UPS. International shipping rates are calculated at checkout based on destination and package weight. Duties, taxes, and customs fees are the responsibility of the buyer and are not included in the order total.
Privacy Policy
PTO Ski & Snowboard ("PTO," "we," "us") respects your privacy. This policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
- Contact information (name, email, phone, shipping address) when you place an order, create an account, or submit an inquiry.
- Payment information processed securely through Stripe. We never store your credit card numbers on our servers.
- Account profile data you voluntarily provide (riding preferences and family members; on the website, body measurements).
- Usage data such as pages visited, referring URLs, and browser type, collected via cookies and analytics tools (Google Analytics, Microsoft Clarity).
- The PTO app. If you use the PTO app, you can keep your family members with us — their names, birth years, whether they ski or snowboard, their ability level, stance and boot size — so we can book lessons and rentals for them. You manage your whole family from your own account.
Heights and weights you save in the app for size help stay on your phone and don't sync to your family profile. If you use them in a rental or binding form, the values you confirm are sent with that order, because our technicians need them. Signing out of the app removes them from the phone.
A few more things the app keeps, only when you use them:
- Waivers. When you sign a lesson or rental waiver in the app, we keep your signature — drawn or typed — with your full name, the date, the booking it covers, and the IP address and device it was signed from.
- Saved cards. If you save a card at checkout, Stripe keeps it for us. We never see or store the full card number.
- Sign in with Apple. If you sign in with Apple, Apple gives us an ID for your Apple account, an email address — your own, or a private relay address that forwards to you — and your name if you choose to share it.
- Sign in with Google. If you sign in with Google, Google gives us an ID for your Google account, your email address and your name, and we keep them with your account. If the email matches an account you already have with us, the two are joined. Google's sign-in screen in the app is Google's own, and Google handles what you enter there, along with information about your device, under Google's privacy policy.
- Notifications. If you allow notifications, we keep the token Apple gives your phone, so we can tell you about your orders, pickups, lessons and rentals, about restocks and price drops you asked for, and — if you turn it on — a reminder before each season to check your kids' sizes. You can turn each kind off in the app, or all of them in your iPhone's Settings.
- App usage. Under Me there is a switch, “Share app usage with PTO”. When it is on and we are collecting app statistics, the app sends us anonymous events — the app opening, tabs viewed, products viewed, items added to the bag, checkouts started and orders placed (the amount only as a range) — not tied to your account. Turn it off and nothing is sent.
- Camera. The app uses the camera only to scan a card number or a product tag. The picture stays on your phone.
You can delete your account in the app: Me → My PTO Account → Sign-in & account → Delete Account. We delete your account's personal details and every way to sign in, and, if you used Sign in with Apple, we tell Apple to revoke it. Your family profile for lessons and rentals is cleared too — names, birth years, sizes, ability levels, coaches' notes and lesson photos — straight away, or, if rental gear is still out or on its way, a lesson or appointment is coming up, or a deposit, fee or payment is still open, once that is finished. We keep the records we need as a business — past orders, bookings, signed waivers and binding records (with the rider's name and the release settings — the rider's height, weight, age and ability level are removed), gift cards and your store credit, which can no longer be used once the account is gone. If you later create a new account with the same email address, orders and service history from before the deletion are not shown in it.
How We Use Your Information
- To fulfill and ship your orders.
- To provide personalized product recommendations and gear matching.
- To respond to inquiries and provide customer support.
- To send promotional emails (you may unsubscribe at any time).
- To improve our website, services, and user experience.
- If you turn on pre-season reminders in the app, we send one notification per season when a child's last rental may no longer fit. The notification names your child; it never shows sizes or measurements. You can turn it off any time in the app.
Data Sharing
We do not sell your personal information. We share data only with service providers necessary to operate our business, such as payment processors, shipping carriers, and email delivery services.
Data Protection
We implement industry-standard security measures including HTTPS encryption, secure authentication, and access controls. Payment data is handled exclusively by PCI-compliant processors.
Your Privacy Rights
Depending on where you live, you may have rights under applicable state privacy laws — including those in Oregon and California — to access, correct, or delete your personal information. We do not sell personal data. If you would like to exercise any privacy rights or have questions about your data, please contact us at CS@ptoski.com. We will respond to verified requests in accordance with applicable law.
Terms of Service
By accessing or using the PTO Ski & Snowboard website, you agree to be bound by the following terms and conditions. If you do not agree, please do not use the site.
General Conditions
- You must be at least 18 years old or have parental consent to make a purchase.
- Prices, product availability, and promotions are subject to change without notice.
- We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, inventory errors, pricing errors, or unusual purchasing activity.
- Product images are for illustration purposes. Actual colors and appearance may vary slightly from screen to screen.
Product Information & Sizing
We strive to provide accurate product descriptions, specifications, and pricing. In the event of an error, we reserve the right to correct it and, if necessary, cancel affected orders with a full refund.
Ski and snowboard sizing recommendations, compatibility suggestions, and mounting guidance provided on our website are for general reference only. Customers are responsible for selecting appropriate equipment for their ability level and intended use. If you need professional assistance, please contact us or visit our Beaverton location for an in-person consultation.
Services
Services offered by PTO Ski & Snowboard — including but not limited to ski and snowboard tuning, binding mounting, equipment rentals, lessons, and camps — may be subject to additional terms, conditions, or liability waivers provided at the time of service. Participation in certain activities may require a signed waiver.
Intellectual Property
All content on this site — including text, images, logos, graphics, and software — is the property of PTO Ski & Snowboard or its licensors and may not be reproduced, distributed, or used without written permission.
Limitation of Liability
PTO Ski & Snowboard shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our total liability for any claim is limited to the amount you paid for the relevant order or service.
Governing Law
These terms are governed by the laws of the State of Oregon, United States. Any disputes arising under these terms shall be resolved in the state or federal courts located in Washington County, Oregon.
Contact
Questions about these policies? Contact us at CS@ptoski.com or call 971-263-2916.