Shipping & Returns

Shipping Policy

• Free standard shipping on all orders of $100 or more to the contiguous US (the lower 48 states and DC).
• Alaska, Hawaii, US territories and APO/FPO addresses are not included: they pay the carrier's real shipping rate at checkout, like an international order.
• Transit time depends on the shipping method you choose. The methods available for your address, with any estimate the carrier gives, are shown at checkout.
• We don't ship to PO Boxes. An order needs a street address. If a street address doesn't work for you, you can collect the order from us in Beaverton — choose Store Pickup at checkout, or get in touch and we'll sort it out.
• Oversized items such as skis, snowboards, and bags ship free too on contiguous-US orders of $100 or more. Any charge for expedited or special handling is shown at checkout before payment.
• We ship worldwide via UPS. International shipping rates are calculated at checkout based on destination and package weight.
• International orders are subject to duties, taxes, and customs fees upon delivery. These charges are the responsibility of the buyer and are not included in the order total.

Order Processing

Orders are normally processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You will receive a tracking number via email once your order ships.

Return Policy

• In short, for shipped orders: you have 22 days from your last parcel's shipping label for a refund, or 37 days for store credit. Returns: 15 days for a refund and 30 days for store credit, plus a 7-day shipping allowance on both. We count from the day the shipping label for your order's last parcel is created — for most orders, the day it goes out — so the deadlines are 22 days from the label for a refund to your original payment method and 37 days for store credit (see Policies). The allowance is part of that arithmetic, not a shipping-time estimate. Items must be unused, in original packaging with all tags attached.
• Store-pickup orders: 15 days for a refund and 30 days for store credit, counted from the day you pick up the order, with no shipping allowance.
• Items returned 23–37 days from the shipping label are eligible for store credit only (no refund to original payment method).
• Items beyond 37 days from the shipping label are not eligible for return.
• Orders placed before September 22, 2026 (Pacific time) are measured from the order date instead of the shipping label.
• Items discounted 30% or more are marked Final Sale and are non-returnable, except for manufacturer defects, shipping errors, or damage in transit.
• Custom or personalized items (mounted bindings, custom boot work) cannot be returned.
• Boot returns are subject to a 5% restocking fee.
• To start a return yourself, sign in to an account with a verified email and use the Return items button on the order in your order history once it has shipped or been picked up. Ordered as a guest? Use the Request a return link in the email we send when your order ships. Or contact us at CS@ptoski.com or call 971-263-2916.
• Refunds are processed within 5–7 business days of receiving the returned item. Allow an additional 3–5 days for the credit to appear on your statement.

Exchanges

Need a different size or color? Contact us and we will set up an exchange. If the replacement item is in stock, we will ship it as soon as we receive your return.

Final Sale Policy

Any item discounted 30% or more off the original price is considered a Final Sale and is non-returnable and non-exchangeable. This policy is clearly marked on every eligible product page, in your shopping cart, and at checkout before purchase is completed.

Exceptions

Final Sale items remain eligible for return or exchange in the following cases:

• Manufacturer Defects — If the product arrives with a defect from the manufacturer, we will replace or refund at our discretion.
• Shipping Errors — If we shipped you the wrong product, size, or color, we will correct the error at no cost to you.
• Damage in Transit — If the item was damaged during shipping (not caused by use), we will process a replacement.

How to Request a Defect Return

Contact us:

• Email: CS@ptoski.com
• Phone: 971-263-2916

Please include:

• Order number
• Photos of the defect or issue
• Description of the problem

We will respond within 24 hours.

What Is Not Covered

Final Sale items are not eligible for return or exchange due to:

• Change of mind
• Sizing issues (please call us before purchasing for sizing help)
• Product not matching customer preference

We strongly recommend calling our store before placing Final Sale orders. Our team is happy to walk you through sizing, fit, and compatibility.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.