Shipping & Returns

Shipping Policy

• Free standard shipping on all orders over $100 within the continental US.
• Standard delivery takes 3–7 business days. Expedited (2-day) and overnight options are available at checkout.
• Oversized items such as skis, snowboards, and bags may carry a surcharge depending on destination.
• We ship to the US and Canada. Canadian orders are subject to duties and taxes upon delivery.

Order Processing

Orders placed before 1 PM ET on business days are typically processed the same day. Orders placed on weekends or holidays are processed the next business day. You will receive a tracking number via email once your order ships.

Return Policy

• Returns are accepted within 15 days of delivery for unused items in original packaging with all tags attached.
• Items returned within 15–30 days of delivery are eligible for store credit only (no refund to original payment method).
• Items beyond 30 days from delivery are not eligible for return or exchange.
• Sale and clearance items are final sale unless defective.
• Custom or personalized items (mounted bindings, custom boot work) cannot be returned.
• Boots returns are subject to a 5% restocking fee.
• To initiate a return, contact us at CS@ptoski.com or call 971-263-2916.
• Refunds are processed within 5 business days of receiving the returned item. Allow an additional 3–5 days for the credit to appear on your statement.

Exchanges

Need a different size or color? Contact us and we will set up an exchange. If the replacement item is in stock, we will ship it as soon as we receive your return.

Final Sale Policy

Any item discounted more than 30% off the original price is considered a Final Sale and is non-returnable and non-exchangeable. This policy is clearly marked on every eligible product page, in your shopping cart, and at checkout before purchase is completed.

Exceptions

Final Sale items remain eligible for return or exchange in the following cases:

• Manufacturer Defects — If the product arrives with a defect from the manufacturer, we will replace or refund at our discretion.
• Shipping Errors — If we shipped you the wrong product, size, or color, we will correct the error at no cost to you.
• Damage in Transit — If the item was damaged during shipping (not caused by use), we will process a replacement.

How to Request a Defect Return

Contact us within 7 days of delivery:

• Email: CS@ptoski.com
• Phone: 971-263-2916

Please include:

• Order number
• Photos of the defect or issue
• Description of the problem

We will respond within 24 hours.

What Is Not Covered

Final Sale items are not eligible for return or exchange due to:

• Change of mind
• Sizing issues (please call us before purchasing for sizing help)
• Product not matching customer preference

We strongly recommend calling our store before placing Final Sale orders. Our team is happy to walk you through sizing, fit, and compatibility.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.